Freeze-Drying Methods: FAQs About Our Organic, Non-GMO, and Kosher Products – Eclectic Herb
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Frequently Asked Questions
Shipping & Policies
Do you ship internationally?
We ship within the United States and Canada. Because our products are crafted from fresh freeze-dried herbs, international regulations and customs requirements can make shipping complicated and unreliable. To ensure every order arrives quickly and in the best condition, we currently focus on serving customers within the U.S. and Canada.
Do you offer free shipping?
Yes! We offer free shipping within the U.S. on orders over $59.
How long does shipping take?
We ship orders very quickly — typically the same day they are received. Orders are shipped via UPS, and standard delivery usually takes 2–5 business days depending on your location.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow your package all the way to your door.
Shipping to Canada FAQ
How long does shipping to Canada take?
Most orders arrive within 3–10 business days, depending on the destination. Delivery times are estimates and may occasionally be affected by customs or carrier delays.
Who pays for duties and taxes?
Any applicable duties and taxes are included in the shipping cost shown at checkout.
Will I have to pay anything additional after placing my order?
No. Applicable duties, taxes, and shipping fees are included in the amount shown at checkout.
What carriers do you use?
Canadian orders are currently shipped through GlobalPost and USPS.
How much does shipping to Canada cost?
Shipping costs vary based on the destination, delivery service, and order value. Most Canadian orders currently cost approximately $20–$30 to ship. Your exact shipping cost will be shown at checkout before you place your order.
Why does shipping to Canada cost more?
International shipping includes additional carrier and cross-border costs. We work to keep shipping costs as reasonable as possible while providing reliable delivery to Canada.
Subscriptions
How do I manage my subscription?
Your subscription status and frequency can be managed through your Eclectic Herb account.
How do I cancel a subscription or order?
If you’d like to cancel, log into your account and follow the instructions for canceling, or reach out to Eclectic Herb Support at customerservice@eclecticherb.com or via the contact form.
Will I be reminded before my order renews?
Yes. You’ll receive an email notification before each subscription order is processed, giving you time to make changes if needed.
Refunds & Returns
What is your return policy?
We have a 30-day return policy. To be eligible, items must be unused, in the same condition you received them, and in the original packaging. We only issue refunds for products purchased through our website not for products purchased elsewhere.
Can I return opened products?
Due to the nature of our products, items that have been opened or used cannot be returned, unless there is a quality issue with your item.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.
Do you offer exchanges?
The fastest way to get what you want is to return the item and, once accepted, place a new order for the replacement product.
How are refunds processed?
Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are automatically issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.
Ingredients & Quality
Are your products organic and non-GMO?
Yes! All products are non-GMO. We use certified organic and wildcrafted herbs grown on local organic farms and ethically harvested from clean habitats.
Are your products Kosher?
All freeze-dried capsules, powders, and glycerites are 100% Kosher, certified by Rabbi Shlomo Truzman.
What are your capsules made from?
Our capsules are plant-based, made from hypromellose (plant cellulose).
What is your alcohol made from?
Sugar cane (like rum).
What is your glycerite made from?
Herbs are first extracted in alcohol, then the alcohol is removed with a Lloyd’s Extractor and replaced with Kosher vegetable glycerin.
Are your products vegan?
Yes. Our capsules are made from plant cellulose (hypromellose), and our formulations are 100% plant-based.
Usage & Safety
How many ml per drop?
Alcohol extracts: ~30 drops per ml.
Glycerites: ~20 drops per ml.
Why can’t you tell me what I should take?
By law, supplement makers cannot make disease claims. While our products were formulated by a naturopathic physician, the best advice will always come from your healthcare provider.
How do I know which form of an herb is right for me?
It depends on your needs and preferences. Powders provide the whole herb in its purest form. Capsules offer convenience and precise servings. Liquid extracts are portable and easy to take, while glycerites are alcohol-free and taste pleasant, making them ideal for children.
Are your products safe for children?
Yes, many of our products are suitable for children, especially glycerites, which are alcohol-free and taste mild. Always check serving sizes and consult your child’s healthcare provider.
Do your products contain allergens like gluten, dairy, or soy?
Our products are free from common allergens including gluten, dairy, and soy. We use only herbs and plant-based ingredients, with no fillers.
How should I store your products, and how long do they last?
Store products in a cool, dry place away from direct sunlight. Fruit-based powders with higher natural sugar content may clump, so refrigeration can help after opening.
About Our Process
What is freeze-drying? What makes it superior?
Freeze-drying is the gentlest of all drying methods. It is a cold process that removes water through sublimation, preserving all of a plant’s nutrients and phytochemicals in an active state.
What makes freeze-drying different from air or heat drying?
Freeze-drying uses cold temperatures and sublimation (turning ice directly into vapor) to remove water without damaging delicate plant compounds. Heat or air drying can degrade nutrients, while freeze-drying preserves the plant in its most active state.
Do you use whole herbs or standardized extracts?
We use the whole herb whenever possible. Whole herbs provide a full spectrum of phytochemicals working together, as nature intended. Standardized extracts isolate specific compounds, but they can lose the synergy of the whole plant.
How do you ensure herb quality from harvest to bottle?
We carefully manage every step of the process from fresh herb to bottle. Plants are carefully harvested at peak vitality, freeze-dried fresh, and tested for purity and potency before being packaged in-house.
Capsules vs. liquid – which one is better?
It’s best to choose the form that suits your needs and preferences. Powders are the purest (just the freeze-dried herb), capsules offer convenience, alcohol extracts are portable but fraction-based, and glycerites are sweet, alcohol-free, and great for kids.
What does “wildcrafted” mean?
Wildcrafted herbs are plants harvested from their natural habitat rather than cultivated on a farm. We collect them responsibly, ensuring sustainability and preserving natural ecosystems.
Sourcing
Where do your herbs come from?
Our herbs are 95% locally grown in the US, as we freeze-dry our herbs, we need to receive them fresh.
Do you get products from China? Which ones?
No freeze-dried herbs are from China. Most herbs are US-grown, including tropical ones from Hawaii. A few traditional Chinese herbs (like licorice and astragalus) are sourced from China for best quality. Only 2 out of 200 herbs come from China.
How much fresh plant goes into each product?
It varies by herb, but on average it takes about 4 to 12 pounds of fresh herbs to make 1 pound of freeze-dried product. For example, it takes around 11 pounds of fresh beets to make 1 pound of beet powder, and about 6.5 pounds of fresh kale to make 1 pound of kale powder.